
Terex Adds Five Online Genie Service Training Courses
February 9, 2010
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Terex Aerial Work Platforms (AWP), Redmond, Wash., a business segment of the Terex Corp., has added of five online Genie®
service training courses. The courses are designed to provide service
technicians with an interactive way to learn about troubleshooting and repairing
Genie booms and scissors to develop their confidence and technical ability. All
online service training will be offered free-of-charge to technicians of Genie
dealers.
“We introduced our
first online training courses in 2008, and based on the tremendous customer
feedback we received, it encouraged us to develop even more courses to cater to
our customers’ busy schedules and technical needs,” said Bob Bartley, director
technical services, Terex AWP. “Our online service training program is a great
way to reach our dealers and provide essential, valuable training opportunities
24/7, anywhere there is an Internet connection.”
The five new courses
focus on the Genie Z™-135 booms, DC booms, DC scissors, IC booms and IC
scissors. Technicians who participate will need a computer with Internet access
and a registered account. The technician must pass the final exam with a score
of at least 80 percent correct answers. A printable certificate of training is
provided upon successful completion of the course.
The new online
service training courses are additions to the numerous Genie training programs
provided in the field or onsite at the factory; they will be available in North
America only. Terex AWP also continues to offer factory-based training at its
main Redmond, Wash., campus as well as at Terex facilities in Oklahoma City,
Okla., and Southaven, Miss. These additional service trainings are part of the
new Genie 360°™ comprehensive collection of customer support services, ranging
from parts to refurbishment, powered by dedicated customer solutions
professionals.
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