JLG Industries, Inc., an Oshkosh Corp. company based in McConnellsburg, Pa., has appointed Andrew Satterley to vice president - sales, marketing and customer support for the Asia Pacific region.Satterley will be based at the JLG office in Singapore, where he will oversee the company’s operations across Japan, China, India, Vietnam and Korea, as well as New Zealand, Malaysia, the Philippines and Australia. He will be focused on replicating the customer-focused approach he achieved as vice president and managing director of Australia and New Zealand. H will be tasked with establishing an improved support structure for service, technical support and training. He will also work to improve Asian market acceptance of access equipment by demonstrating the improvement in productivity, efficiency and the safety aspects attainable by incorporating access equipment on projects.
“Since joining JLG in 2007, Andrew’s principal focus has been on improving customer service and making JLG the partner of choice in the access industry,” said Tim Morris, JLG Industries senior vice president, sales, marketing and customer support. “As Asia is the world’s largest emerging market, Satterley’s appointment will enable JLG to gain a more focused foothold in the region.”
Satterley said having “a great team in Australia and New Zealand,” is why the company has been able to implement many new initiatives so successfully. “A key part of this new role will be to increase the level of customer satisfaction. Every aspect of our operations is geared around listening to customer needs and meeting their expectations.”
In addition to Satterley’s appointment, JLG Industries has appointed Bob Mules to the role of general manager Australia and New Zealand. Mules joined JLG in 2005 as NSW state manager before becoming director of sales and market development for Australia and New Zealand in April 2008. Mules has 25 years of experience in the rental and access equipment industry in varying roles from branch management to access manager.
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