New Equip Connect Program Helps AEM Members Manage Service Needs | Construction News

The Association of Equipment Manufacturers and M-ize Inc. have launched Equip Connect, a program to help AEM member companies manage the warranty, support, and service needs of their distributors, dealers, and customers.

“Currently, each dealership that carries equipment from multiple manufacturers must learn each manufacturer’s interface for submitting warranty claims,” said John Somers, AEM director of product management – construction, mining and utility. “AEM selected m-ize as our software partner to provide a common interface that will drive greater efficiency at the dealer level.”

Equip Connect provides a shared hub for manufacturers, distributors, dealers, and customers to exchange transaction information such as product registrations, warranty claims, returns (RMA), pre-approvals, payments, and supporting data.

AEM’s Short-Line Leadership Group initiated and has been the association’s program liaison, but the Equip Connect program is open to all AEM manufacturers.

Under the AEM/m-ize Equip Connect program, AEM members receive a low subscription price to this cloud-based warranty solution. This allows participant companies to fulfill their business needs without the need for an expensive or lengthy implementation.