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Genie has introduced Warranty Hub, a digital platform designed to simplify warranty-related processes for customers. The platform provides a set of tools to manage warranty activities, including product registration, claim submission, adjudication and credit memo processing.
Warranty Hub is accessible through Genie’s existing digital platforms, including genielift.com and my.genielift.com. The system includes multilingual and multi-currency capabilities, allowing it to support customers in multiple regions.
The platform is part of Genie 360, a suite of digital tools focused on improving how customers interact with Genie across service, support, training and warranty. These tools are intended to provide a more connected experience throughout the equipment lifecycle.
“Warranty Hub reflects our continued focus on simplifying and modernizing how customers interact with us,” said Vincent Vaché, Genie director of global claims. “A part of Genie 360, Warranty Hub brings greater clarity, consistency and ease to the warranty experience, while supporting our broader goal of making it easier to do business with Genie.”
Genie manufactures equipment used across a range of industries and continues to develop digital tools aimed at supporting customers in managing service and warranty processes.
