In June, Crane Institute Certification (CIC), Sanford, Fla., transferred its customer service operations from its testing partner 4ROI to in-house operations in the Atlanta, Ga., area. To accommodate the expanded customer service department, CIC hired two new customer support representatives, Amanda Lentz and Candice Eldredge.
Lentz has 11 years of experience as a project administrator and customer service representative. Her expertise is in streamlining and implementing best practices in an organization. Most recently, she worked for an HVAC installation firm.
Eldredge graduated from the University of Northern Colorado with a bachelor’s of arts degree in sociology. Her experience includes working in membership services and supervising cashiers at a wholesale club and administrative support for an insurance company.
CIC’s testing partner, 4ROI, Minneapolis, Minn., works with CIC to develop certification tests that are accredited by the National Commission for Certifying Agencies (NCCA). It will continue to process exam results. “In addition, 4ROI provides registration and a test results delivery systems that are efficient and secure,” said Debbie Dickinson, executive director of CIC.
CIC made the decision to handle customer service directly to be more in tune with its customers’ needs, Dickinson said, which allows the company to be as responsive as possible. “Amanda Lentz and Candice Eldredge will be responsible for registration assistance, setting test dates, and coordinating practical exam locations,” she said. “We are pleased to have them join the CIC team."
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