CIC Makes Changes in Customer-Support Staff | Construction News

Crane Institute Certification (CIC) has made several staffing changes in keeping with its goal of providing superior personal service and quality customer support.

Pam Adams, who has worked on special projects for CIC since 2013, recently joined the customer support staff full time.  She previously served as an office manager and assistant director at various organizations.  “Pam has excellent organizational and customer relations skills. She is already familiar with many CIC customers and our programs,” said Debbie Dickinson, executive director.

In addition, Alex Farmer is transitioning into a new role from executive director’s assistant.  Her new role with CIC focuses on special events and projects, and she will work with Crane U, one of CIC’s premier practical examiners, Birmingham, Ala.

Peg Taylor, previously with customer support, is now working with the office of the executive director. She is an experienced service and projects manager.  Among the projects CIC is launching in the coming months are the 2014 – 2015 Crane Operator and Rigger Skills Competitions and an expansion of customer support services.

According to Candice Eldredge, customer support lead, “We never know what tomorrow will bring.  Daily, CIC customers contact us with a change or issue they did not anticipate.  The CIC customer service staff is more adept than ever at working through those issues to keep the testing of personnel on track.  Certification helps save lives. When problems arise, it’s our job to solve them.”