JCB, Savannah, Ga., recently announced the achievement of its service goal of delivering 95 percent of parts stock orders early or on time for the past 17 consecutive months. The company has also launched a new 48-hour parts guarantee.
Mike Werner, vice president of customer support for JCB North America, said that his department is making considerable strides toward correcting a major misconception about JCB and its machines. "Because some JCB machines are manufactured in Great Britain, there are people in Canada and the U.S. who mistakenly believe it's difficult to get JCB parts within a reasonable amount of time," Werner said. "In today's global economy, our typical North American stock order is filled within seven days or less, and machine down orders are delivered to the dealer within 24 hours--that's even faster than industry standards."
In North America, JCB parts are shipped from distribution centers located in Burlington, Ontario, and at the company's North America headquarters in Savannah.
JCB's new 48-Hour Guaranteed Parts Program ensures that parts on the Mandatory Stock List for JCB Loadall telescopic handlers will be available to customers at their local dealerships within 48 hours after placing their orders.
"In the extremely rare instance that a part on the Mandatory Stock List doesn't make it to the dealership within 48 hours, that part and any associated shipping costs will be free of charge," Werner said. "That's how confident we are in our ability to provide these parts on time. We don't just say that our service is good; we back it up with a guarantee."