Cox Fleet to Present Technology and Service Model at TMC

Cox Fleet will attend the ATA Technology & Maintenance Council (TMC) Meeting in Nashville from March 16 to 18, where the company plans to highlight its integrated fleet services model and recent technology developments.

The appearance marks the first time Cox Fleet will attend the event as a unified organization after bringing together Fleet Services and FleetNet America earlier this year.

“At last year’s TMC event, we heard a clear message from customers: they wanted a fleet partner with integrated solutions,” said Patrick Brennan, SVP of Cox Fleet. “We listened, and we delivered Cox Fleet with our customers at the center. This is a full circle moment for us to proudly come back and showcase how we are removing friction, powering uptime and driving results so our customers can focus on their business.”

Cox Fleet supports fleets across the United States through a service model that includes scheduled maintenance, emergency roadside assistance, managed care services, parts distribution and equipment sales. The company’s network includes more than 65,000 service providers along with more than 1,500 Cox Fleet technicians providing direct service support.

The organization also operates Great Dane dealerships in the Northeast and Midwest and provides vehicle infleeting and defleeting services through Manheim Auctions.

According to the company, technology investments are playing a larger role in fleet maintenance and service coordination. Cox Fleet reported that operational technology and artificial intelligence tools have reduced estimate cycle times by 80%while improving repair turnaround times and fleet uptime.

“As our business continues to grow, we needed a partner that could support us at every level, from emergency roadside to scheduled maintenance — and that partner is Cox Fleet,” said Mike Hertel, director of fleet operations at SRS Distribution, a subsidiary of The Home Depot. “We decided to go all-in with Cox Fleet because their integrated model helps us reduce downtime and improve service consistency across markets. Between their service provider network, in-house technicians and 24/7 support team, they can support our fleet in a way that allows us to stay focused on delivering for our customers.”

The company has also introduced AI-powered voice agents designed to communicate service updates and technician arrival times to drivers. In addition, Cox Fleet has launched a telematics pilot program that enables remote diagnostics and service triage by connecting customer telematics systems to Cox Fleet’s service platform.

“Looking ahead, we’ve built the technology roadmap for Cox Fleet to give customers greater visibility and faster service to improve their uptime, increase predictability and quality,” said John Hensman, AVP of Product & Technology. “We are constantly listening, learning and problem solving to keep every truck moving more safely and efficiently across America.”

During the event, attendees will be able to visit Cox Fleet’s booth to view demonstrations of the company’s products, technology and fleet service tools.