Mack Trucks has completed the rollout of Allison Transmission monitoring within its GuardDog Connect telematics platform, extending the service across all Mack powertrains.
The full launch follows a customer pilot program that Mack said achieved 100% satisfaction. Participants praised the system’s ability to simplify communication and provide real-time diagnostics.
“Clarification as to whether the fault is only showing as the ‘wrench’ symbol on the transmission control panel or if it is chassis-related between the transmission and truck gives us the insight we need for faster decision-making,” said Wesley Massey, assets and environmental manager at Eagle Rock Concrete.
With the integration, GuardDog Connect offers universal coverage, enhanced diagnostics and streamlined coordination for powertrain-related service. Existing customers with compatible vehicles can access the expanded features immediately at no added cost.
“This isn’t just about new customers,” said Marty Foulks, Mack connected vehicle product manager. “We’re making these enhanced capabilities available to our entire customer base with compatible vehicles, ensuring no one is left behind as we advance our telematics offerings.”
Mack said the Allison integration is part of its wider strategy to expand supplier partnerships and enhance uptime through proactive telematics solutions.
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